Questions

Reservations

Appointments are recommended. We will call you two days before your reservation to confirm your date and time. All reservations require a credit or debit card number to ensure observance of our cancellation policy. No charge will be made at the time of reservation.

Punctuality

Time is valuable to all of us. Punctuality is a necessity for all reservations. Any client arriving 10 minutes past the time of his or her reservation may be asked to reschedule, or shorten their scheduled service time.

Cancellation

If you must cancel, we ask that you notify us at least 24 hours in advance in order to allow us the opportunity to schedule that time with another guest. We understand emergencies happen therefore your first 3 late cancellations and/or no show appointments will simply be noted in the computer. When scheduling an appointment after 3 late cancellations and/or no shows we will require that you guarantee your reservation by providing us with a valid credit card. As we are holding this time specifically for you and are potentially turning away other clients, after the 3rd time appointments not cancelled in advance will be charged the full amount of the service scheduled. If you are uncomfortable leaving us with a credit card number we still welcome you on a walk-in basis only.

Redos for Hair Services

Requests must be made within 5 days from date of service. They also must be performed by the same stylist or one at the same level.

Payment

VIDA Salon accepts checks and the following credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. Payment can also be made by redeeming a gift card from VIDA Salon (for products or services), or from AVEDA (for products only).

Gratuities

If you desire to leave a gratuity to a team member, it can be left as: Cash, included as part of your payment by check, or a separate line item on your credit card slip. Tipping is not required but greatly appreciated. Average tips are generally 15% to 20% of your service.

Cell Phones

Out of courtesy to our other guests, we ask that cell phones be switched to silent mode and not be used while at VIDA Salon.

Smoking

VIDA Salon is a non smoking environment.

Prices

All prices are subject to change without notice.

Lost & Found

Although VIDA Salon will make every effort to responsibly handle lost and found items, VIDA Salon is not responsible for any eventual loss.

Gift Cards Terms & Conditions

Purchasing, Sending & Receiving Gift Certificates: Gift certificates are void where prohibited or restricted by law. Gift certificates cannot be used to purchase gift certificates. Gift certificates have no cash value. Gift certificates are not valid until payment has been received and successfully processed (if paying by Credit Card or Check). VIDA Salon reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser.

Redeeming Gift Certificates: Gift certificates are only redeemable at VIDA Salon for the amount or service specified on the gift certificate, by the expiration date indicated. If a specified service is no longer available by the time the gift certificate is redeemed, the gift certificate can be redeemed for service of similar value, at the discretion of VIDA Salon. Not Refundable. Gift certificates are not redeemable for cash and cannot be returned for a cash refund. Any unused balance of the gift certificate will remain until redeemed or the original expiration date indicated on the gift certificate, whichever occurs first. If a purchase exceeds the amount listed on the gift certificate, the redeemer is responsible for paying the difference at time of purchase. For security purposes, a recipient may be required to show valid ID before he or she can redeem the gift certificate. Use and redemption of our gift certificates are also governed by our Privacy Policy. VIDA Salon, its agents and vendors, may provide gift certificate purchasers with information about the redemption status of gift certificates.

Cancellation & Expiration of Gift Certificates: VIDA Salon reserves the right to immediately invalidate gift certificates, without notice, should it receive a credit card chargeback, returned check or other form of repudiated payment made towards the gift certificate. VIDA Salon is not responsible for lost or stolen gift certificates. Reasonable and prudent steps are taken to verify the legitimacy of a redeemer and upon full redemption or at the expiration date, we deactivate the gift certificate. VIDA Salon reserves the right to dishonor the gift certificate, if it reasonably believes the redeemer stole or is otherwise not the intended beneficiary of the purchaser. Gift certificates are not redeemable after the expiration date indicated on the gift certificate. If, before the expiration date, a gift certificate has not been redeemed, the original purchaser of the gift certificate may obtain a new copy of the original gift certificate from us. Alternatively, we may send out the original email notice of a gift certificate, if email was the original method of gift certificate delivery. VIDA Salon reserves the right to contact gift certificate purchasers, or known recipients, to remind them of upcoming expiration dates.

Privacy Policy: Our Commitment to You: VIDA Salon is dedicated to establishing trust with you, our customer, and to protecting your privacy. All personal identifying information collected by us will be used for the sole purpose of maintaining our relationship with you. When you sign up for services with VIDA Salon or make a purchase on our website, you will be asked to provide contact and payment information. The contact information will include your name, address, phone number and email address. The payment information typically includes your credit card number and information necessary to conduct a credit card transaction for the services purchased on our website.

How We Collect Personally Identifying Information: We either collect personally identifying information ourselves, through registration, signup or order forms, or we use a third-party to collect that information on our behalf, only as necessary to conduct a transaction. We utilize SalonBiz (www.SalonBiz.com) to provide much of the underlying technology necessary for our website as it relates to our, online gift certificate program, and/or instant gift certificates program. The mission of SalonBiz is to help make the Internet experience wonderful for its customers. The utmost respect, protection and regard for personally identifying information represent a key component of this mission. Therefore, SalonBiz is under contract with VIDA Salon, and cannot use, resell or make available personally identifying information for any organization except VIDA Salon or as otherwise explicitly agreed to by you. We collect third-party personally identifying information when our customers provide us with the email address of a gift recipient (i.e. the lucky recipient of a gift certificate).